The agreement behind your workspace.

1. Who we are

The services are provided by Plunk, LLC ("Plunk", "we"). "You" means the business that creates a workspace and the people it authorizes to use it. The services are offered to businesses, not consumers.

2. Accounts and workspaces

You are responsible for the accuracy of your signup information, for the actions taken under your workspace's user accounts, and for keeping credentials confidential. The person who creates a workspace represents that they are authorized to bind the business to these terms.

3. Plans and billing

• Paid plans are billed monthly, in advance, through our payment processor (Stripe). Plans renew automatically each month until cancelled.
• Prices, included credits, and plan features are listed on the pricing page and may change; changes to your plan's price take effect at your next renewal, with notice.
• You can upgrade, downgrade, or cancel at any time from the billing portal in your workspace. Upgrades take effect immediately; downgrades and cancellations take effect at the end of the current billing period.

4. Credits, cancellation, and refunds

• Plans include a monthly pool of credits that resets to the plan's level each billing cycle. Unused plan credits do not roll over and are not redeemable for cash.
• Top-up credit packs require an active subscription. Credits from a pack are added to your workspace immediately and do not expire while your subscription is active. Pack purchases are non-refundable once the credits are granted.
• When you cancel, your plan stays active through the end of the period you have paid for; we do not prorate or refund partial months. Remaining credits are usable until the period ends.
• All sales are final. If we get a charge wrong (a billing error on our side), tell us within 30 days and we will correct it, including a refund of the erroneous charge.
• Billing questions: call 1.800.676.9596 or use the contact form.

5. Your content

Your catalogs, product imagery, sales data, and customer data remain yours. You grant Plunk the rights needed to operate the services on your behalf: to store and process your data, and to generate renders and derived analytics for your workspace. Renders and other outputs we generate from your inputs are yours to use in your business once produced.

6. AI-generated imagery

Studio renders are generated with AI from your inputs. You are responsible for reviewing outputs before commercial use, including confirming that renders fairly represent the physical product being sold. Review and approval tools are part of the product for this reason.

7. Acceptable use

Do not use the services to violate law, infringe others' rights, misrepresent products, send spam, probe or disrupt the services, or resell access outside your business. Consumer-facing surfaces you embed (visualizers, builders, share links) must be used with your own catalog and customers.

8. Availability and support

We operate the services with commercially reasonable care but do not promise uninterrupted availability. Scheduled maintenance and provider outages happen. Support is provided during business hours via the contact channels above.

9. Termination

You may cancel at any time as described above. We may suspend or terminate a workspace for material breach of these terms, non-payment, or misuse. After termination, workspace data is retained briefly for recovery and then deleted in accordance with our privacy policy.

10. Disclaimers and limitation of liability

The services are provided "as is" and "as available", without warranties of any kind. To the maximum extent permitted by law, Plunk, LLC disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement, and is not liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or business opportunity, however arising. To the maximum extent permitted by law, the total aggregate liability of Plunk, LLC for all claims arising out of or relating to the services is limited to the amounts you paid us in the three months before the claim arose, and correction or refund of an erroneous charge under Section 4 is your sole and exclusive remedy for billing matters. These limitations apply even if a remedy fails of its essential purpose.

11. General

These terms are governed by the laws of the State of North Carolina. If a provision is unenforceable, the rest remain in effect. We may update these terms; material changes will be posted here with a new "last updated" date, and continued use after a change is acceptance.